Shipping Policy

Thank you for shopping with Mila & Co! We’re so excited for your order to arrive. Please review our shipping information below before placing your order.

Order Processing

Orders are typically processed within 2–5 business days, excluding weekends and holidays.

During new releases, promotions, holidays, or periods of high order volume, processing times may be slightly longer.

Once your order has shipped, you will receive a confirmation email with tracking information.

Shipping Rates

Shipping rates are calculated at checkout based on your order and selected shipping method. Any available free-shipping promotions will be clearly displayed on our website or during checkout.

Estimated Delivery

Once your order has been processed and shipped, estimated delivery times will depend on the shipping carrier and destination.

Please note that delivery estimates are provided by the carrier and are not guaranteed. Mila & Co is not responsible for carrier delays caused by weather, holidays, service interruptions, or other circumstances outside of our control.

Tracking Your Order

Once your package ships, tracking information will be sent to the email address provided at checkout.

Please allow up to 24–48 hours for tracking information to update after receiving your shipping confirmation.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that changes can be made once an order has entered processing or has been shipped.

Mila & Co is not responsible for packages delivered to an incorrectly entered address.

Lost, Stolen, or Delayed Packages

Once a package has been transferred to the shipping carrier, Mila & Co does not have control over carrier delays or delivery issues.

If your tracking information shows your package as delivered but you cannot locate it, please check around your property, with household members or neighbors, and contact the shipping carrier.

If you still need assistance, please contact us and we’ll do our best to help you determine the appropriate next steps.

Damaged Orders

If your order arrives damaged, please contact us as soon as possible after delivery. Include your order number, a description of the issue, and clear photos of the damaged item and packaging so we can review the situation.

Questions?

If you have questions regarding your order or shipping, please contact Mila & Co Customer Support through the contact information provided on our website.

Thank you for supporting Mila & Co. We truly appreciate your business!